RETURNS & EXCHANGES
RETURNS
What is your return policy?
We’re happy to offer returns on full priced items purchased on prettygoodboy.com that are in an unused condition, within 15 days of purchase. Dog apparel (including collars, leashes, clothing, bandana, bows, etc.) must be in unworn, unused condition with tags attached. Dog treats and chews must be unopened. We unfortunately cannot offer a refund it your dog does not like his/her treats, chews or food. We also cannot offer a refund if your dog destroys its toy. =)
All sale items are final sale and may not be returned or exchanged. Items purchased on Instagram or Facebook are only eligible for store credit, not a refund.
The customer is responsible for shipping the product back to us, as well as any shipping costs associated with the return. We are happy to accept returns and exchanges from purchases made on prettygoodboy.com in store.
To initiate a return for a prettygoodboy.com, send us an email to dogs@prettygoodboy.com
Please note our store location only accepts exchanges and store credit for items purchased in store.
What is your exchange policy?
If you would like to exchange an item, send us an email at dogs@prettygoodboy.com and let us know the item you wish to exchange and what you would like to exchange it for. If the new item is the same price, all set. If the new item/s are more expensive, we will adjust your order and send you an invoice. If the new item/s are less expensive, we can refund your form of payment or email you store credit. Customer pays for return shipping fees for all exchanges and Pretty Good Boy will cover shipping the new item/s to the customer.
You can also receive store credit for your original item and place a new order on prettygoodboy.com. You can also visit any store location to make exchanges. If an item is in stock on our website, it is most likely available in store.
What's your return/exchange policy on sale items?
All sale items are final sale and may not be returned or exchanged. Items purchased during a sitewide sale that are not otherwise part of the sale collection are eligible to be returned/exchanged.
How do I return an item?
To initiate a return for a prettygoodboy.com order, emaili us at dogs@prettygoodboy.com.
How long does it take to process a return?
Once your return is delivered it takes our warehouse up to 6 business days to process and check in your return. Once this has been completed, we will then issue you a refund. If you have not received your refund within 6 business days of your return delivering, then please contact us at dogs@prettygoodboy.com
Can I return my purchase in store?
Yes, our Los Angeles based store can process online order returns. Please be sure to bring your e-mailed order confirmation with you (digital copy is fine!). Kindly note all sale items are final sale and are not eligible for return. See more information about our stores here.
Can I return or exchange a gift?
Yes. Please email us at dogs@prettygoodboy.com to return or exchange an item you received as a gift. Kindly note all sale items are final sale and are not eligible for return or exchange. To initiate a gift return or gift exchange, you will need to provide us with the order number and shipping zip code, both of which can be found on the packing slip from the original order.
What if I received the wrong item in my shipment?
Don’t worry! We’ll make it right. If you receive an incorrect item in your shipment, please email dogs@prettygoodboy.com as soon as possible.